02 Aug, 2023
CTL is a leading Chromebook manufacturer and solutions provider, producing high-quality devices and services for education, enterprise, and consumer markets. Our commitment to innovation, efficiency, and customer satisfaction has made us a trusted brand in the industry, having deployed over 2 million Chromebooks to students across 3,000 K-12 schools and districts. As we expand our operations and product offerings, we seek a dynamic and experienced Chief Operations Officer to oversee the organization's operations. CTL is owned by Columbia River Partners (CRP), a West Coast (Seattle & San Francisco) based private equity firm investing in tech-enabled services, especially the “Picks and Shovels” of technology. CRP is passionate about investing in people, thrives within complexity, and seeks to be a partner to help companies scale. Learn more about CTL company leadership and organizational growth here . Position Overview: As a net new strategic addition reporting directly to the CEO, this role combines strategic leadership and operational expertise to drive business performance and growth. The COO oversees and manages the company's day-to-day operations which includes production, purchasing, services, technical support, and warehouse operations. A successful COO requires exceptional leadership, communication, analytical skills, and a deep understanding of how operations functions can contribute to overall organizational success and growth. Key Responsibilities: Operations Management: Ensure smooth day-to-day operations across all departments, implementing efficient processes and systems to optimize productivity, quality, and customer satisfaction. Monitor key performance indicators (KPIs) and implement corrective actions when necessary. Strategic Planning: Assist the CEO and other key stakeholders to develop and implement the company's overall strategic plan, including operating and commercial strategies, in alignment with the organization's goals and objectives. Cross-Functional Collaboration: Foster collaboration and effective communication across departments, particularly between sales, marketing, and all operational teams. Coordinate efforts to align sales and marketing strategies with operational capabilities and resources. Performance Measurement: Establish metrics and benchmarks to evaluate the effectiveness of various operational functions. Analyze data and provide regular reports and insights to the executive team, highlighting areas for improvement and growth opportunities. Talent Management: Recruit, develop, and retain top-performing team members. Provide coaching, mentoring, and professional development opportunities to enhance the team's skills and capabilities. Budgeting and Resource Allocation: Collaborate with finance and other stakeholders to develop and manage the operations budgets. Allocate resources effectively to maximize ROI and achieve business objectives. Culture: Drive a culture of operational excellence, fostering cross-functional collaboration and providing leadership and mentorship to the operations team. Qualifications: Bachelor's degree in business, or a related field (Master's degree preferred). Proven track record of successfully leading operations functions in a senior management role. Strong understanding of operations planning, management, and execution. Excellent leadership and people management skills. Strategic thinker with the ability to translate strategies into actionable plans. Analytical mindset with the ability to leverage data for decision-making. Exceptional communication, negotiation, and interpersonal skills. Proactive and results-oriented, with the ability to thrive in a fast-paced environment. Financial background with working knowledge of financial statements. Strong problem-solving and decision-making abilities. History of driving innovation and sustainable business practices. For more information, contact Tom Haley at 503-334-1350 or tom@180one.com