New Opportunity: VP of Fulfillment at Jewett Cameron Company

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About the Company

Founded in Oregon in 1953, Jewett Cameron Company (JCC) strives to develop and build premium, innovative products in the fencing, pet home, and outdoor living categories. Throughout our organization we are guided by our defining principles of crafted, stewardship, and legacy. These values form the foundation of our organization and guide every aspect of our business. As such, we apply the same care in developing our products as we do investing in our team, our partners, our environment, and in the communities we live, work and play.

Our suite of brands includes: Lucky Dog, Lifetime Fence, and Spring Gardener

The Opportunity:

Based on rapid and sustainable growth, JCC is looking at add a new executive to drive strategy and execution as the Vice President of Fulfillment.

Reporting directly to the President, this position is accountable for the direction, organization, staffing and continuous improvement of all operational elements in the customer order fulfillment process. As a key member of the JCC leadership team, the VP Fulfillment will provide leadership in the achievement of organizational strategy as well as department goals. This leader will consistently demonstrate and encourage in others the organization’s core corporate values and culture, and champion JCC’s overall strategic vision.

Reporting Structure:

Team members reporting directly to the VP Fulfillment include Customer Service Manager, Warehouse Manager and Logistics Manager. This role will coordinate very closely with Sales, Supply Chain and Accounting.

Position Responsibilities:

The main duty of the VP Fulfillment is to lead the execution of customer orders. This requires seamless execution between the three major fulfillment teams

Customer Service:

  • Order management – receive, process and deliver customer orders to the warehouse for processing. Own customer experience from order to cash.
  • Customer Requirements - Understand and ensure compliance with customer requirements and manage compliance and dispute processes
  • Allocation management – work with Sales team to allocate product to customer orders in limited supply situations

Warehousing:

  • Processing – optimize the layout and processes of the warehouses to ensure on time and complete fulfillment of customer orders
  • Receiving – work closely with the supply chain team to correctly receive inbound stock and transfer it to stock locations
  • Capacity Planning – manage utilization of warehousing space and determine short and long term strategies to meet business needs

Logistics:

  • Outbound Shipments – ensure outbound shipments are timely and in compliance with customer requirements
  • Carrier Management – determine carrier strategy and manage relationships with outbound partners

People:

  • Direct and participate in sourcing, hiring and management of resources necessary to maintain and improve department operations
  • Train, supervise, mentor and evaluate the performance of staff setting clear expectations based on strategic plans, goals and outcomes
  • Direct, coordinate, assign, monitor and review the work of individuals engaged in fulfillment related duties through continual 1:1’s
  • Collaborate with staff, other departments, senior management, and decision makers to share information, problem solve, and clarify management objectives

Position Requirements:

  • Self-driven and results-oriented with a positive outlook and a clear focus on high quality, solid cultural grounding
  • A natural forward-thinking planner who can rely on experience and can exercise sound judgment to accomplish goals
  • Mature, confident, and comfortable in dealing with a variety of contacts at all levels, particularly in negotiating contracts in a cost competitive market
  • A skilled communicator with an aptitude for effective oral and written information exchanges with internal and external contacts at all levels
  • Keenly aware of team dynamics and a deep appreciation of team goals and achievements; a proven ability to work with multi-functional direct reports and to lead, coach, develop, and motivate a team
  • A strategic and analytical thinker who has the ability to develop and present clear and concise analysis along with recommendations for change
  • Computer skills including hands-on experience in the use of an integrated ERP system and use of the suite of MS Office tools at an advanced level
  • This is an on-site position but, some flexibility can be negotiated

Academic Achievements and Work Experience:

  • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related equivalent.
  • Achievement of ‘Certified Supply Chain Professional’ designation is desirable.
  • 5-10 years of experience in operational roles including customer service, 3rd Party Logistics and warehousing
  • 3-5 years of management experience at the Director or higher level
  • An equivalent combination of education and experience may be considered

If interested in learning more about the opportunity, please contact Matt Oltmann at 180one.

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