23 Nov, 2023
Director of Risk Services ABOUT THE COMPANY “Our business is earning your trust” – Les Schwab, Founder Founded in 1952 by Les Schwab, this organization has grown into among the largest independent tire retailers in the US with operations in 10 states, 500 locations and over 8,000 employees and a top service provider winning the 2021 Customer Satisfaction award in our category by JD Power. We continue to grow and innovate in both products and services, including through new store openings and geographic expansion. Les Schwab Tires offers a unique opportunity to support our growth as our new Director of Risk Services directly leading, and growing, our risk and safety organization. THE ROLE As our new Director of Risk Services, you will have the opportunity to develop, recommend and implement controls and cost-effective approaches to minimize the organization’s risk. You will manage teams and resources to support risk management programs and processes, as well as oversee and manage all Risk Services Department functions, including liability claims administration, workers compensation claims administration, safety, insurance and self-insurance, captive operations, and actuarial. You will also oversee the information security and privacy processes and incidents. PRIMARY RESPONSIBILITIES/FUNCTIONS Liability and workers compensation oversight, including claims administration, actuary, reserving, settlements, training and contracts for Stores, distribution operations, and corporate headquarters, including: o Develop the organization’s risk management programs to meet the strategic goals for the organization while complying with all applicable laws and standards. o Develop processes and procedures to report on, manage and mitigate risk to acceptable levels. o Provide regular, proactive reporting on risk-related measures and program outcomes to support improvement of current programs and development of new approaches. o Support education and communication of company leadership and employees on procedures related to risk management, safety and Environmental, Health and Safety oversight, including field safety inspections, training, OSHA, MSHA, and environmental registrations, incidents, governmental agency registrations and inquiries, Fleet, DOT, FMCSA and related governmental agency related registrations and inquiries. Oversee all information security functions, including management of all cyber security policies, standards and process, covering all prevention, detection, response, governance and vendor and contract management, and risk management of all vulnerabilities identified and all IDS portfolio security workgroups. Oversee and manage the captive insurance company, including regulatory, actuary, policy, reserving, premium setting, and contract management. Miscellaneous Risk Services consultation and research and enterprise risk management oversight: o Identify and characterize potential risks to the Company, assess vulnerability of critical assets to specific risks. Optimize Company’s insurance coverage as applicable. o Oversee preparation of risk assessments and analysis, including review of market trends, to inform risk management programs. Leadership: o Proactively manage the performance and development of employees across all teams o Motivate all direct reports to ensure high performance and assign work consistent with current skills and development goals. o Provide career development opportunities and coaching. o Recognize and reward team contributions. o Ensure team members consistently deliver excellent work quality and outstanding customer service. EDUCATION, EXPERIENCE & SKILLS REQUIRED Educational/Experience Requirements: o Bachelor’s degree required. Master’s degree or other advanced degree in related fields preferred. o 10+ years of experience in development, implementation, and support of risk management programs. o 5+ years of experience managing people, teams, and managers of teams. Interested in Learning More? 180one is a retained search firm engaged by Les Schwab to conduct this search. If interested in learning more about the opportunity, please contact Lisa Heffernan at 971.256.3076 / lisa@180one.com .